Industry Issues
- Process Management Capabilities
The FSA typically release 10 new consultation papers annually, so any system needs to be able to constantly adapt to meet full compliance requirements.
For any financial services business, a system where repetition and manual data entry processes are commonplace means there is an increased risk of errors. Our clients wanted to rely on a system that ensured full FSA compliance, providing both full audit trails and complete document histories. But as well as the need to keep a track on all aspects of the sales and compliance process, the same system also needed to have the ability to provide a focus on business forecasting, sales pipeline, commission management and management reporting.
CasePRO provides our customers with exactly what they are looking for: a complete 'one-stop shop' for every compliance and business process requirement.
Full Audit Trail
Once a new case is entered onto CasePRO, everything related to that case is recorded to provide a completely traceable audit trail. That means every time the case is amended, documents accessed or even just opened and reviewed, the system records the time it happened, the operator and the result of any changes, recording both the new and previous data.
Full Automation
The workflow functionality of CasePRO allows the system to be configured so that it pre-defines exactly how applications should be processed. It can specify lead times for when tasks should be actioned by, assign automated chase-up tasks to an individual or team and automatically change case status. By creating to do lists automatically on both an individual and team basis, CasePRO reduces the need for thinking time, increases staff productivity and reduces the chances of costly mistakes, such as submitting expired documents, that could ultimately drive customers into the arms of a competitor.
Full Control
Performance reports can be created at the touch of a button, providing detailed information on company, team and individual performance. This provides a greater level of insight into business performance and is highly useful in terms of staff motivation and driving improvements. Absences in terms of holiday, maternity leave or illness will not affect business performance as task lists and case owners can be amended at the click of a button to ensure nothing delays a customer's application.
