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Customer Care

After six months customers are invited to join the Customer Care Plan.

What is the Customer Care Plan?

After your first six months, each year will we give you eight hours of free dedicated CasePRO™ time. There are several ways you can use your allocation.

Each month we will provide you with a breakdown of how you have used your customer care hours and also some suggestions on how you can get the most out of this time.

What does it include?

CaseProTM Tidy Up

Let us do a review of any aspect of your CasePRO™ system that you think may need improving. This could include:  

  • A review of organisational processes and suggestions for adapting CasePRO™ to help improve these.
  • An analysis of how you use the standard letters, emails, SMS functions and the benefits of using these.
  • Evaluation of how you collect and use data and the best way to set up your data capture screens with validation.
  • How to manage your CasePRO™ database and how much data you are holding.
  • If you’re business is going through a period of growth or change, we can make suggestions working with your CasePRO™ system administrator to help with changes.

Education & Training

If you are thinking of launching CasePRO™ into a new business area or want to improve the existing system. Let us know which area of CasePRO™ you want to learn more about and we can set up a webinar for up to 3 people at a time. Or we can create a short educational video to talk you through it.

Supporting Documents

Alternatively we could put together a brief training document for you on any area of CasePRO™ you like tailored specifically for your organisation.

Training & Re-Training

Use your customer care hours to train new staff or retrain existing staff. We will discuss your training needs with you to create a tailor made, remote access training session.

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What Our Customers Say

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"CasePRO™ gave us all the benefits of having our own cost effective bespoke solution that could be deployed rapidly with a stress free integration and launch. We found the software extremely flexible and versatile, meaning we could adapt it to our exact business needs.

It is incredibly easy to use but when we do have any questions, the team at Advanced Software are very approachable and helpful – always willing to go that extra mile.

As a result CasePRO™ has turned complex business processes in to easy to follow, step by step tasks that not only improve efficiency and productivity but have enhanced customer satisfaction. This dynamic software has added structure to our processes. We would happily recommend it to anyone.”
 

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